Refund Policy

Last updated: October 28, 2026

30-day money-back guarantee

If Release Gate Kit is not useful to you, email support@factppt.com within 30 days of purchase with your order ID or purchase email, and you will get a full refund. No questions asked, and no need to explain.

How refunds are processed

All payments and refunds are handled by Creem, our merchant of record, in line with Creem's terms. Once we approve a request (usually within 2 business days), Creem returns the money to your original payment method. Your bank may take 5–10 business days to show it.

After a refund

Your licence ends when a refund is issued. Please delete the files.

Problems with your order

Duplicate charge, broken download link, or wrong file? Email us first and we will fix it right away. You can also contact Creem support about any order.